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Terms

Payment

We accept Visa, Mastercard, American Express, and Discover.

Lead Time

Since all of our candles are hand-poured and made fresh from our studio to your doorstep, please allow us up to 72 hours to process your order. For larger orders, please allow up to 5-10 business days, depending upon the size of your order.  Our goal is to process all orders as quickly as possible without sacrificing quality. We take pride in creating our candles by hand in the artisanal tradition to produce quality products. We thank you for appreciating this tradition also.

If your order is a rush, please contact us immediately at (949) 484-4770 or email us at sales@MakanaCandleStudios.com so that we may accomodate you.

Sales Tax

Only orders shipping to addresses within California are subject to a sales tax of 7.75%.


Shipping

Orders are shipped via UPS to addresses in the United States and Canada.  Orders must be shipped to a physical address (no P.O. Boxes, please).  For additional shipping options to Alaska and Hawai'i, please contact us at (949) 484-4770 or email us at sales@MakanaCandleStudios.com.

Upon shipment, UPS Ground service takes an average of 3-7 business days depending on your location.  Tracking information will be emailed to you once your order has been shipped.

Makana proudly uses verified carbon neutral shipping to offset the impact on the environment. 
 
 


Rush Service

Expedited delivery is available upon request for an additional fee. Please contact us immediately at (949) 484-4770 or email sales@MakanaCandleStudios.com if you require rush delivery or have any questions regarding this service.

Returns and Exchanges

We take pride in our products and work tirelessly to produce quality pure soy candles around. If for any reason you are unhappy with your order, please call us at (949) 484-4770 as soon as possible within 30 business days of receipt. We will be more than happy to assist you.

Returns are accepted within 30 business days for a full refund or exchange and must be accompanied by the original receipt.  We do not accept returns or exchanges on candles that have been opened, used or altered. Please note that we cannot accept returns or exchanges on final sale items.  For any questions regarding returns, please contact us at (949) 484-4770 or email us at info@MakanaCandleStudios.com.


Damaged Goods

While we do our very best to make certain that your merchandise arrives safely, we have no control over the handling of your package once it leaves our studio. In the unfortunate event that some of your merchandise is damaged during shipping, please contact us within 48 hours at (949) 484-4770. Please do not discard the damaged items until speaking to us so that a claim can be filed with the shipping company.